Refund policy
Below is an updated refund policy tailored to your online gym fitness supplements store, considering that your products are perishable goods. This version incorporates your existing details while emphasizing the non-returnable nature of perishable supplements and clarifying exceptions:
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### Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. However, due to the perishable nature of our gym fitness supplements, please note the specific conditions below.
**Eligibility for Returns**
To be eligible for a return, your item must be unopened, unused, and in its original packaging, with no signs of tampering or damage caused after delivery. You’ll also need to provide the receipt or proof of purchase. Please note that returns are subject to the exceptions outlined below.
**How to Start a Return**
To initiate a return, contact us at hello@rsupplementsltd.com. If your return is accepted, we’ll provide a return shipping label and instructions on how to send your package back to:
**27 Colinglen Road, Belfast, BT17 0LR.**
Items sent back without prior approval will not be accepted.
**Damages and Issues**
Please inspect your order upon arrival and contact us immediately at hello@rsupplementsltd.com if your item is defective, damaged, or incorrect. We’ll assess the issue and work to make it right, which may include a replacement or refund at our discretion, provided the damage wasn’t caused post-delivery.
**Exceptions / Non-Returnable Items**
As our fitness supplements are classified as perishable goods, we cannot accept returns once the product has been opened or used, except in cases of defects or damage upon receipt. Additionally, the following items are non-returnable:
- Custom products (e.g., special orders or personalized items)
- Sale items
- Gift cards
- Hazardous materials, flammable liquids, or gases
If you have questions about your specific item, feel free to reach out to us.
**Exchanges**
Due to the perishable nature of our products, we do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order separately once the return is processed.
**European Union 14-Day Cooling-Off Period**
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt for any reason, provided the item remains unopened, unused, and in its original packaging. However, this does not apply to perishable goods like supplements once they’ve been opened or if their quality could be compromised during return shipping. You’ll need to provide proof of purchase. Contact us at hello@rsupplementsltd.com to proceed.
**Refunds**
We’ll notify you once we’ve received and inspected your return, letting you know if the refund is approved. For perishable goods, refunds are only issued for unopened items or verified defects/damages. If approved, your refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to reflect the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, contact us at hello@rsupplementsltd.com.
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This updated policy reflects the perishable nature of your gym supplements, ensuring clarity for customers while protecting your business from unreasonable returns. Let me know if you’d like further adjustments!